Last Updated: June 2026
Purchases of "Credits" for the Lyenk Insight Engine are final and non-refundable, except where required by applicable law (such as the EU 14-day cooling-off period, provided the credits have not been used). Our credits never expire, ensuring you can use them at any point in the future.
Any payments made for services on the Lyenk Service Marketplace (app.lyenk.com) are transactions between the buyer and the verified service provider. Lyenk does not directly process these service payments and, therefore, cannot issue refunds for them. Any disputes or refund requests must be handled directly with the service provider in accordance with their individual terms of service.
If you are enrolled in any recurring subscription, you may cancel it at any time. Cancellations will take effect at the end of the current billing cycle. We do not provide prorated refunds for canceled subscriptions.
If you initiate a chargeback or dispute with your payment provider, your account and credits may be suspended pending the resolution of the dispute. Please contact us first to resolve any billing issues.
If you believe you were charged in error or have any questions about this refund policy, please contact our support team:
Email: [email protected]